Refund policy

What is our returns policy?

We will exchange or refund items provided the item is returned to us in the same unworn, unwashed condition with the swing tag still intact and in the clear packaging it was sent in within 14 days of the buyer receiving it.

If there is a scent of perfume or a mark on the item due to make-up or deodorant from trying on the item, the return will be refused and the item will be returned back to you. We reserve the right to refuse refunds if the returns procedures have not been followed.

Please note that original shipping charges are non-refundable and if your shipping fee was waived due to a free-shipping promotion, the refund will exclude the shipping fee if your final order value falls below the threshold to receive free shipping. Large returns may incur a processing fee.

In the interest of hygiene, hijabs and under caps will only be accepted for a return if they have not been worn or tried on. Hijab magnets are non-returnable. If there are any signs of wear, the item will be returned back to the purchaser.

Gift boxes are non-returnable.

If any of the returns procedures have not been followed and we have to return the item back to you, a shipping fee will need to be paid. The item will remain on hold until this fee is paid.

Depending on how busy we are, it may take up to 14 days to process your return from the day it is received back. During Ramadan, it may take up to 21 days.

How do I return an item?

To submit a return request, please contact us at info@ayaarah.com with your order number and reason for return.

Do I need to pay for returns shipping?

Please note that all shipping costs are the responsibility of the buyer. Ayaarah does not provide return shipping labels and will not reimburse the cost of return shipping. The item remains your responsibility until it is delivered back to us.

We strongly recommend using a signed, tracked delivery service for returns, as we cannot accept responsibility for items lost in transit.

How do I exchange an item?

To process an exchange, please contact us at info@ayaarah.com with your order number, exchange request, and reason for exchange.

I am an international customer, how do I return an item?

Please email us at info@ayaarah.com with your order number and reason for return. You will then receive a reply within 48 hours with further details on how to return the item.

If you are returning item(s) to us from outside of the EU, you must complete a customs declaration, clearly stating that the package contains ‘RETURNED GOODS’. If your parcel is stopped at UK Customs and a charge is applied, we will refuse payment and the package will be returned to the sender.

Under no circumstances can Ayaarah pay customs duty in order to receive back our items.

How will I receive my refund?

Once the return has been approved, you will receive your refund via the same payment method used to make your purchase.

When will I receive my refund?

Once the return has been processed and approved, this can take up to 7 days once the item has been received back. You will receive a confirmation email indicating that your refund has been processed.

Please remember that payments to your credit card always depend on your bank or building society and can, in some cases, take 7-10 working days to reach your account